Terms of service

By accessing and using this website, you agree to the following terms and conditions. Please read them carefully before making any purchases or using any services.

1. General Information
Jacquie's Clay, LLC is a small, handmade pottery business run by a single creator. All items sold are made by hand, which may result in slight variations in size, color, and design. These variations are part of the charm of handmade pottery, and by making a purchase, you acknowledge and accept this.
2. Orders & Payments
All orders are processed after payment has been received. You are responsible for providing accurate shipping and payment information at the time of purchase. I reserve the right to cancel orders if any issues arise, such as payment problems or incorrect details.
3. Pricing
Prices for products are listed in U.S. dollars. I reserve the right to change the prices of products and shipping costs at any time without prior notice.
4. Product Availability
While I make every effort to ensure that products are available for purchase, Jacquie's Clay, LLC reserves the right to change product availability at any time. If a product is out of stock after you have placed an order, I will notify you and provide options, such as a refund or an alternative product.
5. Taxes
Customers are responsible for any applicable sales tax, VAT, or other taxes associated with their purchase. These taxes will be calculated at checkout based on your shipping address and are the responsibility of the customer to pay.
6. Shipping
Orders are processed and shipped within 2 weeks of purchase, depending on availability and order volume. Shipping fees are calculated based on the weight of your order, and you are responsible for the shipping costs. I currently ship domestically within the U.S. and am working on offering international shipping.
7. Return & Refund Policy
All sales are final. I do not accept returns, exchanges, or cancellations. If your item arrives damaged or there is an error in your order, please contact me within 48 hours of delivery with photos of the damage and the package. I will do my best to make things right.
8. Intellectual Property
All images, designs, and content on this website are the property of Jacquie's Clay, LLC and are protected by copyright law. You may not use any images, content, or designs without explicit permission.
9. Limitation of Liability
Jacquie's Clay, LLC is not responsible for any damages or losses arising from the use of the products, including but not limited to personal injury, property damage, or financial loss. Customers are advised to handle all pottery items with care.
10. Indemnification
You agree to indemnify and hold harmless Jacquie's Clay, LLC, its owners, employees, and affiliates from any claim, loss, liability, or expense arising from your use of the products or this website.
11. Privacy Policy
I value your privacy and will never share your personal information with third parties, except as necessary to process your order (e.g., shipping carriers). By making a purchase, you agree to the collection and use of your personal information as outlined in my Privacy Policy.
12. Governing Law
These terms and conditions are governed by the laws of the United States and the state in which Jacquie's Clay, LLC operates (currently, Colorado). Any disputes will be handled in accordance with those laws.
13. Dispute Resolution
Any disputes arising from the use of this website or the purchase of products will be resolved through binding arbitration in Colorado. By agreeing to these Terms, you waive your right to a jury trial or class action.
14. Changes to Terms of Service
I reserve the right to update or change these terms at any time. Any changes will be posted on this page, and by continuing to use this website after those changes are posted, you accept the revised terms.
15. Prohibited Conduct
You agree not to engage in any unlawful, harmful, or fraudulent activity on this website. This includes, but is not limited to, posting offensive content, engaging in unauthorized transactions, or interfering with the operation of the website.
16. Website Use & Restrictions
You may use this website for personal, non-commercial purposes only. You agree not to reproduce, distribute, or otherwise use any content from this website for commercial purposes without prior written consent from Jacquie's Clay, LLC.
17. Force Majeure
Jacquie's Clay, LLC will not be held liable for any delay or failure to perform its obligations due to events beyond our reasonable control, including but not limited to acts of nature, labor strikes, government actions, or disruptions in supply chains.
Contact Information
If you have any questions about these Terms of Service or need assistance with your order, please contact me at jacquiesclay@gmail.com